Returns & Refund Policy
Effective Date: 12-05-2025
Last Updated: 12-05-2025
At Inkbuz (BienesMart), we aim to deliver high-quality custom products. Since most of our items are made-to-order or personalized, please read our return and refund policy carefully before placing an order.
Non-Returnable Items
As our products are printed/customized on demand, we do not accept returns or exchanges unless the item is:
Damaged before transit
Has a manufacturing defect
Incorrect product received (size/design mistake from our side)
Please note: We do not accept returns for customer errors, such as:
Wrong size or color selected during checkout
Uploading incorrect design files
Spelling/design mistakes in user-submitted files
Replacement Conditions
You may request a free replacement or refund if:
The item was damaged upon arrival
There’s a printing error that differs from your submitted design
You received the wrong product
Return Process (If Applicable)
If your order meets the replacement conditions:
Email us at hello@inkbuz.com within 48 hours of delivery
Include your order ID, a brief description of the issue, and clear photos of the product
Our support team will verify and assist you within 1-2 working days
If approved, we will:
Ship a replacement at no extra cost to you/your customer within 2-3 days and it will be delivered in 3-7 days.
Or issue a refund to your original payment method
Refund Timeline
Refunds (if approved) are processed within 5–7 business days and the amount will be credited to your bank account in 3-4 business days.
Depending on your payment method, it may take additional time to reflect in your account
Important Notes
Return shipping is not required unless we specifically ask for it
We reserve the right to decline refunds if the issue is not reported within the stated time frame or if the product has been used
Contact Us
For return/refund queries, reach out to:
Email: hello@inkbuz.com
Phone: +91-75488 588 98
Addre: 3/1270 A, Sri New Guruvayurapan nagar, Vavipalayam, Tirupur, Tamilnadu – 641666, India.
Support Hours: Mon–Sat, 10AM to 6PM
