Returns & Refund Policy

Effective Date: 12-05-2025
Last Updated: 12-05-2025

At Inkbuz (BienesMart), we aim to deliver high-quality custom products. Since most of our items are made-to-order or personalized, please read our return and refund policy carefully before placing an order.

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Non-Returnable Items

As our products are printed/customized on demand, we do not accept returns or exchanges unless the item is:

• Damaged before transit

• Has a manufacturing defect

• Incorrect product received (size/design mistake from our side)

Please note: We do not accept returns for customer errors, such as:

• Wrong size or color selected during checkout

• Uploading incorrect design files

• Spelling/design mistakes in user-submitted files

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Replacement Conditions

You may request a free replacement or refund if:

• The item was damaged upon arrival

• There’s a printing error that differs from your submitted design

• You received the wrong product

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Return Process (If Applicable)

If your order meets the replacement conditions:

1. Email us at hello@inkbuz.com within 48 hours of delivery

2. Include your order ID, a brief description of the issue, and clear photos of the product

3. Our support team will verify and assist you within 1-2 working days

If approved, we will:

• Ship a replacement at no extra cost to you/your customer within 2-3 days and it will be delivered in 3-7 days.

• Or issue a refund to your original payment method

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Refund Timeline

• Refunds (if approved) are processed within 5–7 business days and the amount will be credited to your bank account in 3-4 business days.

• Depending on your payment method, it may take additional time to reflect in your account

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Important Notes

• Return shipping is not required unless we specifically ask for it

• We reserve the right to decline refunds if the issue is not reported within the stated time frame or if the product has been used

Contact Us

For return/refund queries, reach out to:

Email: hello@inkbuz.com

Phone: +91-75488 588 98

Addre: 3/1270 A, Sri New Guruvayurapan nagar, Vavipalayam, Tirupur, Tamilnadu – 641666, India.

Support Hours: Mon–Sat, 10AM to 6PM